Shipping policy
Does my order have a tracking link?
This depends on the shipping method chosen in the checkout.
If you opt for our premium, express, or pick-up delivery method, you will have a tracking link to follow the shipment of your order at any time. Please keep in mind the tracking information can take a few hours to update after your order is shipped.
If you have chosen our standard shipping method, your order will be shipped without tracking. This shipping method takes a bit longer but it’s also the most economic option. For the standard shipping method, we ask you to keep into consideration the dates given are an estimation, meaning the order could arrive a few days before, or a few days after.
Where can I track my order?
If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the Shipping confirmation email that you’ve received from us. Once you click on it, you will be redirected to the webpage of the carrier you chose.
Does my order fit through the mailbox?
In most cases, you are required to sign for your package. Please ensure you or someone will be available to receive your ordered item(s). Should the delivery address not have an accessible mailbox, please use an alternative delivery address. If a package is returned to us, we will charge a redelivery cost for the package to be sent.
When will I receive my order?
What's the difference between Guaranteed and Estimated delivery?
Guaranteed Delivery Date
If you choose a shipping method with a guaranteed delivery date we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.
Estimated Delivery Date
If you choose a shipping method with an estimated delivery date we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.